Return Policy at Wright and Sean

At Wright and Sean, we are committed to ensuring the satisfaction of our customers with their purchases. While we aim for your complete satisfaction, we understand that there may be occasions when you need to return a product. Please take a moment to review our return and refund policy outlined below:

Returns:
· You may return any unopened and unused perfume within 7 days of receiving the product for a full refund.
· Returns will not be accepted after the specified due date.
· To be eligible for a return, the product must be in the original packaging and in the same condition as when you received it.
· Opened or used perfumes cannot be returned due to hygiene and safety reasons.

Refunds:
· Upon receiving and inspecting your return, we will notify you via email.
· You will be informed of the approval or rejection of your refund.
· If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider’s policies.

Return Shipping:
· You are responsible for covering the return shipping costs.
· We will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
· The cost of shipping to the customer at the time of purchase is non-refundable.

Damaged or Defective Products:

· If you receive a damaged or defective product, contact us immediately at [email protected] with details and photographic evidence. We will arrange for a replacement upon receiving the faulty item.
· If you need to return an item, please email us at [email protected] further instructions. We will notify you via email of your refund once we have received and processed the returned item.
Gifts:
· If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Cancellations and Amendments:
· Unfortunately, all our shipping is automatic, and orders cannot be edited or cancelled once placed.
Please note that our return and refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates. If you have questions or concerns, please contact our customer support team at [email protected] assistance.

Thank you for choosing Wright and Sean. We appreciate your business.